User Satisfaction and Utilization Patterns of Indonesia's National Food Data Portal
Evidence from the First Quarter 2026 Survey
DOI:
https://doi.org/10.62012/sxt1w802Keywords:
Food Data Portal, User Satisfaction, Agricultural Information System, Open Government Data, Food PolicyAbstract
The National Food Data Portal is an important digital platform supporting agricultural information, research, and evidence-based policymaking in Indonesia. This study analyzed user satisfaction and utilization patterns using the First Quarter 2026 User Satisfaction Survey published by the National Food Agency. A descriptive quantitative approach based on secondary data analysis was employed. In addition to descriptive statistics, several analytical indicators were calculated, including the Satisfaction Index (SI), Positive Satisfaction Rate (PSR), Knowledge Utilization Index (KUI), Academic–Government Utilization Ratio (AGUR), and Information Service Orientation Index (ISOI). The results showed that the portal achieved a Satisfaction Index of 91.75% and a Positive Satisfaction Rate of 98.3%. Research (46.8%) and policy preparation (37.1%) represented the dominant utilization purposes, resulting in a Knowledge Utilization Index of 87.9%. Academic users accounted for 46.0% of total users, followed by government institutions (41.9%). The Information Service Orientation Index reached 7.26, indicating that the portal is primarily utilized for research and evidence-based policymaking. These findings demonstrate that the National Food Data Portal has become an important digital infrastructure supporting agricultural research and food governance in Indonesia.
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References
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